Refund policy

Returns & Issues Policy

Because many of our items are custom-made and 3D printed just for you, we’re unable to accept returns or exchanges.

That said—your happiness matters to us. 💛
If there is any issue at all with your order (damage during shipping, defects, or something just isn’t right), please reach out to us right away.

We’re always happy to help

If you contact us, we will gladly work with you to find the best solution, which may include: replacement, refund, or another resolution that feels fair

Our goal is for you to love what you receive from Our Wren’s Nest Shop.

How to get help

Please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Photos, if applicable

📧 Contact us here: jess@ourwrensnest.com

Thank you for supporting our small business and for understanding the nature of custom 3D-printed items. We truly appreciate you!