Shipping Policy

Last updated: December 2025

Thank you for shopping with Our Wren’s Nest Shop! Below you’ll find everything you need to know about how and when your order ships.

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Processing Time

• Most orders ship within 1–3 business days.

• Because many of our items are made to order, processing times may vary slightly.

• If your order will take longer than expected, we’ll always reach out to let you know before it ships.

Business days do not include weekends or holidays.

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Shipping Methods

• Shipping options and estimated delivery times are shown at checkout.

• Delivery timelines are estimates provided by the carrier and are not guaranteed.

• Once a package is in the hands of the carrier, we are not responsible for shipping delays caused by weather, carrier issues, or other factors beyond our control.

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Tracking Information

• Tracking information is provided once your order ships.

• Please note that some packages may take time to receive their first scan and tracking updates can occasionally be delayed.

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Lost, Delayed, or Missing Packages

If your package appears to be lost, delayed, or not scanning:

• Please contact us within 7 days of the expected delivery date.

• We will investigate the issue and, if necessary, offer a replacement or refund.

Our goal is to make sure your order gets to you safely, and we’re always happy to help resolve shipping concerns.

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Incorrect Addresses

• Please double-check your shipping address at checkout.

• We are not responsible for packages delivered to an incorrect address provided by the customer.

• If an order is returned to us due to an address error, additional shipping fees may apply.

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Questions?

If you have any shipping questions or concerns, feel free to reach out—we’re here to help!

📧 jess@ourwrensnest.com